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Most technical support questions, including information about specific courses and certifications can be found by visiting our support page.

Our helpful support team is available through phone or email to answer your questions from Monday to Friday, 7:30 a.m. to 5:00 p.m. MST.




(877) 934-5577

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What is a CIPR number and how do I register?

CIPR stands for Canadian Insurance Participant Registry. It is a registry for those who work or intent to work in the Life or Health insurance field in Canada. A CIPR number is a mandatory prerequisite for any person who wishes to study the Accident & Sickness or Life Licensing Qualification Program.

What is LLQP and how do I register?

The Life License Qualification Program (HLLQP) provides training for a career in selling life insurance and related financial products. You can register in our LLQP program by obtaining a CIPR number and choosing between purchasing a subscription or flat-fee pricing option.

How do I cancel, suspend, or reactivate my BCC subscription?

To cancel or suspend your subscription, please email us a minimum of 2 business days before your subscription renewal date at bcchelp@weknowtraining.ca.

If you would like to resume your subscription, send us an email at the above address indicating that you would like to reactivate, and you will not be required to pay the course activation fee again.