Financial Services Administrative Assistant
Provide your staff with a solid base for a career in administration!
For staff in a supporting role, new to the field or wanting to upgrade.
Useful in small agencies or larger brokerages
Introduction and Vocabulary: An industry overview to provide a foundation for learning
Telephone Skills: Manners, etiquette, and scripting to provide a professional image
Business English: Readability, common grammar errors, keeping a positive tone, email etiquette
Industry Specific Scheduling: Use of an electronic daytimer, improving time management, client contact efficiency, email management, Microsoft Outlook tips and techniques
Privacy: Guiding principles, PIPEDA and CSA regulations, safe use of e-commerce, paper, and phone interactions
Taxation: The basics of personal taxation, investment income taxation, taxation of RRSPs, RESPs, TFSAs, Life Insurance Cash Surrender Values, and taxation upon death
The Law & Professionalism: Compliance, fiduciary responsibilities including “Know Your Client” and documentation principles, ethics, confidentiality, anti-money laundering legislation
Office Routine: Maintenance of electronic equipment, backup methods, storage of marketing materials and forms, desk organization and paper handling, bookkeeping and taxation filing methods, creation of office Policy and Procedure Manual
Life Insurance, Living Benefits & Group Insurance: A broad-spectrum look at the variety of insurance products, features, benefits, and determination of client suitability
Property & Casualty: An overview of the P&C industry, types of coverage, and common products
Investments: Debt securities, equities, mutual funds, segregated funds, factors affecting investment returns
Retirement Products: Pre- and post-retirement considerations, government sources of income, means testing, pension plans, LIRA’s, LIFs, RRSPs, RRIFS, and annuities
Lending: Leveraging, a look at everything from HELOCs to derivatives to RRSP meltdowns
Exempt Market: Definition, purchase criteria, the current marketplace
Sales & Service Process: Steps in a financial sale right from prospecting to product provision to servicing, underwriting process, paper flow, common forms, and tracking methods
Agent Career Management: Recruiting, hiring, training, equipping, and monitoring. Requirements and paper flow for licensing, commissions, contesting, E&O, renewals, CE credits, and more
Sales Communications: Holding out, interactions with clients, agents/advisors, product providers
Your Career: Image, attitudes, responsibilities, creating a long-term career, setting personal and professional goals
Exam and Certificate Issuance: Half-hour multiple choice exam, a mark of 60% is required for certificate issuance
